Common Questions

Ordering & Shipping

Where do you ship to?

Shipping availability includes:

- United States

- Canada

Other countries, please order from Urban Outfitters.

Please see our shipping policy for more information.

What is your return policy?

We do not accept any Forgotten Skincare returns.

Please do not send your purchase back to Forgotten Skincare.

If there is something wrong with your product, we will replace it if we are notified within three (3) days of delivery. A replacement will be sent to the same address that was on your order. Replacements only qualify if your item was damaged in transit. We do not refund or provide replacements under any other circumstances.

Can I get a refund?

We do not give refunds. If your item arrives damaged, please contact with a picture of your damaged product no more than 3 days after your order arrived. Please view our Refund Policy here.

Refunds or reshipments of any packages due to the following circumstances is not a responsibility of Forgotten Skincare.

-Held or returned shipments due to incorrect address or undeliverable.
-Shipments lost at any point in the parcel process.
-Shipments stolen at any point in the parcel process.

Is it possible to change my order address?

If you realized after you placed an order that the shipping address is wrong, please contact as soon as possible. If your product has not been shipped out already, we will update the address. If the item has already shipped, we are unable to change the address or refund the order. Please double check your shipping addresses to avoid this issue.

When will my order arrive?

We aim to get all orders processed between 1-3 business days. After processing, all orders then ship USPS first class unless otherwise selected and take 5-7 business days to ship.

What if I never received my order?

If your order says delivered but you never received it, please contact us after 24hrs and no longer than 7 business days. Your order may be stuck at your post office - please contact your post office to check if your order is there. Forgotten Skincare will not contact post offices to check if orders are there. We will not be responsible for lost or stolen packages but we can help assist in finding orders by providing tracking information. Please contact us at if you need help finding a lost or stolen order. Please note that we will not refund or reship for items lost, stolen or sent to a wrong address.

What if my order arrived damaged?

Contact us immediately at so we can assess your situation and replace your damaged item within 7 days of notice. We do not issue refunds for items damaged in transit. Items damaged during use will not be replaced or refunded.


Do your products whiten skin?

No. There are absolutely no bleaching ingredients in Forgotten Skincare products. The formulation contains a natural skin lightening extract called bearberry or Uva Ursi extract. This leaf extract slows the production of melanin in your skin to reduce the appearance of dark spots. Learn more about ingredients here.

Are your products safe for use on other skin areas, such as the face?

Yes, Forgotten Skincare is safe for other skin areas. However, our products are especially formulated for specific body care areas and not recommended for other skin areas. We recommend avoiding sensitive areas and eyes. Of course, everybody's skin is different and our suggestion is always to try a small amount first before applying generously.

Are your products suitable for all skin tones?

Absolutely! Forgotten Skincare makes products that are perfect for all skin shades. It does not contain any bleaching ingredients and will not "whiten" the color of your skin. Instead, our products help to brighten and lighten any discolored areas. You may notice a brighter and more even tone no matter if you have skin that's dark, medium, light, or very fair.

How long until I notice results?

Results may vary, but if you use as directed, you may experience some results like softer, smoother skin in two weeks. For lightening darker skin coloration, visible results take between 2-3 months (8-12 weeks) with daily use. Varying factors like how often you shave, what other products you use or your level of hyperpigmentation all contribute to how long it takes to start showing results. We recommend taking a picture before you start using Forgotten Skincare and then a picture after two weeks, one month and three months so you can track progress.

If you decide to ditch your deodorant and only use The Original, great choice! Please understand that your body needs 1-2 weeks to adjust to the new routine and you may experience a detox "stinky" period while your pits get used to their new pH. Trust us when we say it's totally worth it to not have to stress about B.O. once you're using The Original regularly.

We recommend sticking to a consistent routine and using The Original twice daily, every day. A regime is important when using any self-care cosmetic. We cannot guarantee results because every body is different. Please let us know if you have any feedback on our products because this helps us make the best formulation. We love feedback & reviews.

What's NOT in your products?

We love that you care about using natural and safe products on your body. Here's a list of all the bad stuff that we do not include in our products.

Our products have NONE of the following:

- No hydroquinone, bleach, synthetic fragrance, silicone, phthalates, parabens.
- All products are 100% vegan and cruelty-free
- All products are free from harsh preservatives and suitable for sensitive skin types

What is the shelf life?

Our products do not have expiration dates because they are cosmetic products.

Please refer to the symbol on the box for the shelf life of your product after opening. Most products will last up to one year after opened.

Products should be stored in a cool dry place. Do not store The Original or The Down Low in your shower as these are not meant to be used in the shower.

How long does The Original (100ml) last?

This bottle will last you 4-6 months with daily 2X a day use.

Are your products safe for pregnant or breastfeeding women?

This product has not been tested or certified as safe to use for breastfeeding or for pregnant women. Please consult your doctor before using Forgotten Skincare products. The full ingredient list is on the website product page - follow this link and click on ingredients to view the list. For the most up to date ingredients list, please contact us at or refer to the packaging of the bottle. If you have further questions about the formulation, please contact us.

Where are your products made?

All Forgotten Skincare products are manufactured in small batches in an FDA registered lab in the US. Our products are tested for multiple safety variables for formula integrity so you can be sure your product is safe to use.

Can I use The Original with another deodorant?

Yes. It is okay to use The Original under your deodorant. Please note that some deodorants can cause skin discoloration including natural deodorants that include baking soda. This may reduce the lightening effects from The Original. We recommend using The Original in place of your current deodorant or antiperspirant. You will still sweat while using this natural deodorizer because there is nothing in this product that blocks your sweat glands from producing sweat naturally (as it should be!).

We recommend using The Original 2X a day (apply morning and night) without deodorant for 2-3 weeks to allow your underarms to adjust. You may experience an extra smelly time period while you adjust, but that should reside after a few weeks.

Can I use your products while getting laser hair removal treatment?

Please consult your doctor and laser hair removal technician on whether you can use our products while going through treatment. Our formulas contains ingredients that help to increase cell turnover rate and slow down melanin production.

What if I experience irritation?

If you experience irritation after using our products, please discontinue use immediately and consult a healthcare professional for medical advice.

You should not experience any irritation after using The Original. However, everyone's skin reacts differently to different ingredients. We recommend that you always test a small amount on another area of your skin such as your wrist before applying liberally to your underarms. If you have no sensitivity with this patch test, then you may apply as directed. If you're experiencing irritation such as burning, itching or redness we recommend discontinuing use. Please do not continue to use the product if it causes burning, itching or redness. Consult with your doctor for any issues that may be of concern - we are not able to provide any medical advice to treat, diagnose or cure medical conditions.